Getting Community Support

Stuck? Got a question? Need help? This page outlines the various areas on the site to assist you. But if you don't know where to begin to look for an answer, follow these simple tips. 

  1. Search Google - This is how you cast the widest net.  If your problem has been discussed before, written about, or reported as an issue, chances are you'll find it on Google. All our documentation, issues, chat logs, mailing list conversations, and activity regarding Mifos is indexed and publicly searchable. 
  2. Search Mifos.org - If you don't need to search mailing list conversations, issue tracker etc - you can search through documentation on mifos.org.   
  3. Browse through documentation. Our docs, functional specs, FAQs are all organized by topic area.  You might be able to find your answer here if your search didn't uncover it.
  4. Ask a Question: Still stuck?  Ask a question. You can post a question on our mailing lists, ask it in the Mifos chatroom, or ask a member of your local community in a regional user group. 

Using Mifos.org

This is the place to learn how Mifos works, understand the deployment process, and discover how to get the most value out of your software and business processes.

Learn

  • Documentation: The documentation section on mifos.org contains guides of common tasks including installing and configuring Mifos drafted by Grameen Foundation staff.  Additional documentation on other tasks including system administration, security, building reports, etc, is drafted and maintained by our team and community members. This power user documentation and business intelligence documentation is located in the wiki on MifosForge. 
  • User Manual: The Mifos User Manual provides a comprehensive guide on how to use Mifos from the perspective of an end user and from a system administrator.  Besides covering how to perform activities in Mifos, the manual explains the design and intent behind each feature.  You can download this manual and customize it to fit how your organization uses Mifos.
  • Functional Specifications: Functional specifications provide a detailed overview of each feature, how its used, the business need(s) it addresses, and how the operation is performed in Mifos. These are a vital tool for properly configuring Mifos; the functional specifications explain how a feature works within Mifos, while the User Manual gives how-to instructions for the user or administrator to perform the task. 
  • FAQs: These FAQs will provide a quick way to get answers to the most common problems and questions that have arisen from our users. FAQs are sorted by topics and the content is searchable so you may quickly find the answers you need.

Apply

Once you’ve built your knowledge, use these templates and guides to  apply hands-on best practices across your business. You’ll find documents and templates to support each phase of the deployment cycle, screencasts showing how to use Mifos, sample reports, live case studies of ongoing deployments, and resources and materials shared from fellow community members.

  • Deployment Toolkit: The deployment guide provides a thorough overview the five stages of Mifos deployment, with tools and templates to help you through each phase. Take these tools and make them work for your implementation.
  • Files Repository: This is a collection of downloadable files to support your use of Mifos. Included are files from our deployment toolkit, testing data, marketing resources, and our reports repository.
  • Video Tutorials: Screencasts on how to do basic procedures in Mifos. [Link to section]
  • Deployment Project Pages: These are“live case studies” of ongoing and completed deployments, covering each phase of the deployment and the lessons learned.  Downloadable documents cover gap analysis, lists of reports, and other resources that were used at each phase. 

Interact and Share with the Mifos Community:

We provide a number of different communications channels to take advantage of being part of a global community of practitioners, technologists, and developers.  Share ideas, discuss challenges, ask questions, and collaborate to help advance our software. 

  • Mailing Lists/User Forums: Our user forums/lists are the primary means to communicate in our community. Use our mifos-users list to post non-technical questions about how to use the software and its functionality.  Post to the developers list your technical questions.  All posts via email or the web interface are seen by our entire community to answer and support your needs.
  • IRC: Join our #mifos chatroom on IRC for quick questions or to chat with the community.. Usually there’ll be a fellow community member on in your time zone.  
  • Regional User Groups: Join a local regional user group to communicate and share news, advice, and knowledge specific to your local microfinance industry. Connect with your nearby peers to explore common challenges you are facing.
  • Local Support: Network of qualified local Mifos Specialists who can provide on-site implementation and support services at an affordable rate. They understand your local marketplace and can conveniently provide first level support.