Frequently Asked Questions - Support

Are you stuck? Have a question you can't answer? Turn to Google. You should first try searching for your problem/question/issue on Google - all our documentation/mailing list conversations/bugs/feature tickets are publicly indexed and searchable. It's likely someone else had the same issue and the problem has been addressed in the past.  Can't find a solution on your own? Now it's time to ask a question on the mailing list. We don't want to overload the mailing list with questions that already have been answered so always try to answer your question on your own first. 

These tips and more advice on getting help can be found on our Getting Community Support page. 

Documentation for Mifos is located in a number of places on mifos.org and http://mifosforge.jira.com. Mifos.org contains several self-contained guides including our deployment toolkit, installation guide, and configuration guide. It also contains live deployment case studies, a file repository with templates like training materials and the product functional specifications.  The majority of our documentation is located on the wiki on MifosForge. Technical documentation, system administrator documentation. reporting documentation and more are located here. They can easily be navigated through with the lefthand navigation.


The Mifos User manual which can be customized and remixed to be used for your own organization is stored on FLOSS Manuals.  

 

You can use our online directory to find local Mifos Specialists offering services.  Tips on seeking out Specialists is located on our Finding a Mifos Specialist page.  If you can’t find anyone in your area, send us a message using the Contact Us form and we’ll try to connect you with a resource.

Internet Relay Chat (IRC) is a chat room system used by many Free/Libre/Open Source Software projects. What matters to you is that it’s a live chatroom where you can get help and talk with others in the community. You can join this live chatroom online through this web client or through a local desktop client. If you don’t find anyone online when you’re in the chatroom, you can send a message to the mailing list instead. Our IRC overview contains additional information on using IRC and logs of all conversations from the #mifos chatroom.

Our mailing lists are the easiest way to solve a problem you're facing with Mifos.  You can reach a wide number of people very quickly. To post, you first must sign up and register for the mailing list.  Once registered, you simply email: mifos-users@lists.sourceforge.net. If email is convenient for you, and you would like to post via a web interface, once registered, take the extra step of signing up for our Google Group.  Once signed up for the mailing list and the GoogleGroup web interface, you can post either through email or through the web interface.  Follow these tips for advice on asking good questions.

Our mailing lists are administered through SourceForge.net. You first need to sign up for the mailing list for permission to post to the list via email.  For convenience, we also provide a web interface for posting through Google Groups.  Once registered for the actual list, you can then sign up for the Google Group to post via the web/forum format.  Please remember to actually post to the list, you must registered through SourceForge. The GoogleGroup is optional and not required. For links to signing up for each list visit the Mailing List overview page. 

The mailing lists also known as discussion lists or listservs are the primary form of communication in our community. We have two separate mailing lists - a technical one for people working on the code base (mifos-developers) and one for implementers (mifos-users).  Subscription to the list allows you to post questions and receive answers from the rest of the community.  Everyone who is registered receives each post by individual email or as a summarized digest.